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COMMUNICATION JOURNEY

With so much attention being paid to how companies communicate with their customers and members, React wants you to know how we use communication technologies to stay in touch with our Reacters.

EMAIL: First, React will contact you via email with our Welcome letter, when you first register. Also, at the point of registration, in addition to accepting React’s Terms of Service, Privacy Policy, and Official Rules, you will have had the option of opting in to weekly promotional email updates. If you opted out of promotional email, and would like to now opt in, or if you opted in and wish to opt out, simply use our CONTACT link, below, and let us know your selection from the drop-down menu.

PUSH NOTIFICATIONS: React uses mobile device Push Notifications sparingly. As a major event supported by React approaches, you may, for example, receive a push notification in advance. But generally, React limits Push Notifications to important events that occur in your game play, typically having to do with WINNING and CLAIMING prizes. We also use Push Notifications after you have won but have NOT claimed your prize (with expiration approaching), and also when a prize you have CLAIMED has been delivered to your Prize Vault and is ready for REDEMPTION.

Look for Push Notifications on your device and on the React & Win app icon, and also in-app Prize Notification messages inside your app’s WIN tab:

If you prefer not to receive Push Notifications, or wish to adjust how you receive them, please visit your mobile device’s Settings/Notifications section.

SMS TEXT: Because of costs incurred to utilize SMS Text messaging, and because data rates may apply to your receipt of SMS text messages, React only uses SMS Text messaging when there is an urgent need for you to respond. Generally, we will utilize this important form of communication when you have won one or more prizes and also when your prizes have gone over one week without being either CLAIMED or DECLINED.  Because all prizes have deadlines for being claimed and are forfeited after 14 days (unless otherwise stated in the Official Rules of the games you are playing), we may notify you in advance of expiration by email, push notification, and (optionally) SMS text message.

We recognize that winning is an important part of the Watch – React – Win experience, and we want to ensure that we’ve done everything possible to help you claim and receive any prizes to which you’re entitled. If, however, you wish to OPT OUT of receiving SMS text messages, visit the CONTACT link, below, and select “OPT OUT OF SMS TEXT” when submitting your request. We will verify your request via email only, and commence the process of deleting your account, to ensure you are not contacted via SMS TEXT in the future.

OFFICIAL RULES RECAP:

If you’d like to locate the sections of the Official Rules that govern communications, you can visit the OFFICIAL RULES section of our site.

For your convenience, we provide below a list of references to React’s use of communication technology from Section 3 of the Official Rules:

  • IMPORTANT: By participating in the Promotion, Entrant opts-in and authorizes Sponsor, and Sponsor reserves the right, to contact Entrants via SMS text messaging for the limited purposes of Entry validation, and prize fulfillment. Message and data rates may apply. Please consult your wireless-service provider regarding its message and data pricing plans. Entrants who wish not to be notified by SMS text for these purposes may opt out by selecting “Request to opt-out of SMS text messaging” at react.win/contact. By opting out of SMS text messaging, Entrant acknowledges that prize notification and reminders may be impacted and prizes ultimately forfeited.
  • HOW TO CLAIM A PRIZE: Each Potential Winner will be notified within five (5) business days via one or more methods to include e-mail at the Potential Winner’s Official Email Address mail, SMS text notification, push notification, and/or within the React App. If a Potential Winner is disqualified, found to be ineligible or not in compliance with the Official Rules, fails to respond to Sponsor’s notification within fourteen (14) days of email, SMS text, push or in-app notification, or declines to accept the prize within the required timeframe, the prize will be forfeited, and an Alternate Winner will be similarly contacted and provided with fourteen (14) days to accept or decline the prize. If, after a good faith attempt to award a prize to a Potential and respective Alternate Winner, including via reminder emails, SMS text messages, push or in-app notifications, Sponsor is unable to award or deliver a prize, the prize will not be awarded
  • Sponsor will attempt to notify the Potential and Alternate Winners as set forth above, but Sponsor is not responsible for non-responsiveness to SMS text. in-app and mobile device push notifications, or any undelivered, undeliverable, or returned e-mails, including without limitation e-mails that are not received because of a Potential Winner’s privacy (or spam filter) settings, which may divert any Promotion e-mail, including any winner notification e-mail, to a spam or junk folder.